TYCHE COMUNICATIONS *an
authorized freewwweb dealer*
Having trouble
getting connected?
Can I have more than
one ISP on my computer?
Yes, each ISP has it's
respective settings for you to connect.
Visit our link for Freewwweb's
settings. CLICK HERE
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Why do I keep
getting disconnected while using my 56K modem ?
We have had some complaints about users getting
disconnected after a short time
while using their X2, or v.90 modem. We have spoken to
U.S.R. about this and they
have given us an Init string that seems to correct the
problem. Here are the
instructions for entering the new string:
1. Double click on the My computer icon
2. Double click on the Dial Up Networking icon
3. Right click once on the Freewwweb icon
4. Click on Properties
5. Click on the configure button at the bottom of the
window
6. Click on the Connection tab
7. Click on the Advanced button at the bottom of the
window
8. Then in the line marked: Extra Settings type in
this exactly as it appears here:
&f1&k0&i0s33=32s15=128s27=64
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I keep getting an
"ERROR 629" or "ERROR 691" -
Invalid username or password, please check your settings
and try again.
To correct this and get logged on successfully
Contact Tech Support at: mailto:%20support@freewwweb.com
Tech support will need the following information:
- username
- password
- home telephone number
- address
With this info tech support can reset your account.
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Why can’t I
send or receive e-mail?
Before contacting technical support, check the
following:
1. Make sure you have established a connection. To
verify that you are connected, double click on your
freewwweb dialer icon. A "connected to" window
should pop up with the duration of the connection
increasing.
2. If you are prompted for a password, make certain
you are typing it in correctly (it is case sensitive).
Your e-mail password is the same as your log-in password.
3. Click on the "get mail" icon on the top
left of the task bar in the mail room to download mail to
your inbox.
4. To read a piece of mail, maximize your screen.
Click on the sender's name. The mail message should
appear in the lower section of the mail room window. Keep
in mind that the size of the three windows in the mail
room can be changed in proportion to each other by
clicking on and dragging the vertical or horizontal
divider. If there are messages in your inbox but you
can't read them, click on the bottom edge of the window
and drag it up. The mail message should appear
underneath.
5. If your mail starts to download but gets
"stuck", call technical support.
6. If you are using a program such as cybersitter or
netnanny, check that program's diagnostics to see if it
is holding back mail due to its content.
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How do I disable
call waiting?
Here are the instructions to disable call waiting:
1. Double click on the My computer icon
2. Double click on the Control Panel icon
3. Double click on the Modem icon
4. Click on Dialing Properties
5. Click on the disable call waiting button
6. Click on the down arrow, and select *70
7. Click on the apply button, and close all dialog
boxes.
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Can I install the
software more than once?
Yes, you may have multiple accounts to accomodate
multiple users.
Also, feel free to pass your copy of the software on
to your friends
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What are the
system requirements for using freewwweb™?
Answer:
They are very similar to the requirements for America
Online or any of the other Internet Service Providers.
For a Windows® CD-ROM system, you need:
IBM® compatible PC
Pentium 100 or higher
Windows 95/98
100MB hard disk space
16MB RAM required and 32MB RAM recommended
with a 14.4 or higher Modem
NOTE: you can use the browser of your choice to
connect and use Freewwweb.
Visit here for details: CLICK
HERE
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Why does my old
ISP start when I click on my Freewwweb icon?
You have an incorrect DNS
Configuration.
Visit the following link to
check your network settings: CLICK HERE
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How do I
"de-frag" my computer?
1. Double click on My
Computer
2. Right click on your
"C" drive
3. Select properties
4. Click on the
"tools" tab at the top
5. Select the Defragmentation
status tab and begin.
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If you did not find the answer to your problem
please contact us.
E-Mail: mailto:%20support@freewwweb.com
1-800-828-9496
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