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TYCHE COMUNICATIONS *an authorized freewwweb dealer*

Frequently Asked Questions


  • Are you unable to find your answer here?
    Email us:   support@freewwweb.com

    1. How do I set up my e-mail?

    In Netscape (2.x and 3.x), go to the Options menu and select Mail & News preferences. Using lower case letters only, set your preferences as follows:

    Outgoing Mail (SMTP) Server: smtp.freewwweb.com
    Incoming Mail (POP3) Server : pop3.freewwweb.com
    POP3 User Name: username (i.e. jqpublic)

    In the Identity tab enter:
    Your Name: your name
    Your E-mail: (i.e. jqpublic@ freewwweb.com)
    Reply-To-Address: (i.e. jqpublic@ freewwweb.com)

    Netscape (4.x): Go to Edit and Preferences. Click the plus sign next to mail & groups. Click on Identity to enter your e-mail information. Click on Mail Servers to enter server information.

    2. Can I have more than one e-mail account?

    Yes, register one account for each user, using the product code provided at the time of your initial download.

    3. Why can't I receive e-mail?

    Before contacting technical support, check the following:

    1. Make sure you have established a connection. To verify that you are connected, double click on your freewwweb dialer icon. A "connected to" window should pop up with the duration of the connection increasing.

    2. If you are prompted for a password, make certain you are typing it in correctly (it is case sensitive). Your e-mail password is the same as your log-in password.

    3. Click on the "get mail" icon on the top left of the task bar in the mail room to download mail to your inbox.

    4. To read a piece of mail, maximize your screen. Click on the sender's name. The mail message should appear in the lower section of the mail room window. Keep in mind that the size of the three windows in the mail room can be changed in proportion to each other by clicking on and dragging the vertical or horizontal divider. If there are messages in your inbox but you can't read them, click on the bottom edge of the window and drag it up. The mail message should appear underneath.

    5. If your mail starts to download but gets "stuck", call technical support.

    6. If you are using a program such as cybersitter or netnanny, check that program's diagnostics to see if it is holding back mail due to its content.

    4. Why do I get an Invalid Page Fault when I try to send or receive mail?

    Invalid Page Fault errors in Netscape Navigator mail can be caused by a corrupt inbox or outbox. To resolve this problem, follow these steps:

    1. Close Netscape Navigator .

    2. Using Windows 95 Explorer or Windows 3.1 File Manager, locate the files named INBOX and INBOX.SNM. Rename both files to INBOX.TXT and INBOX.OLD.

    3. Open file INBOX.TXT in any text editor to read any messages that are in there.

    Page Faults are sometimes caused by an invalid date on one of the messages. While you are looking at the INBOX.TXT file, look at the dates of the messages. If you see a date that clearly makes no sense - several years old or a future date, change it to a current date, and then save the file as OLDBOX.

    Restart Netscape Navigator. Your inbox will be automatically rebuilt. You will also see a new mail folder called OLDBOX. See if you can open it. If no, you can still read your old mail messages by opening the file OUTBOX in any text editor, but make sure to move the file OUTBOX away from your mail directory.

    Note: If you are getting similar errors when attempting to send mail, perform the operation above on files OUTBOX and OUTBOX.SNM.

    5. Why do I get a "too many recipients" error when sending mail?

    Our mail server limits the number of recipients to 10. If you need to send a message to more than 10 recipients, you will have to send the message to 10 people at a time.
    6. What about web space?

    5 meg of web space is provided for personal use at a rate of $9.95 per month with prepayment of the first three months required.For more information click--here--.

    7. Where can I find D.N.S. settings and what are they?

    DNS stands for "Domain Name Server" or "Domain Name Services". It allows you to connect to computers on the Internet by using their names instead of their numbers.
    The settings can be found in the network portion of control panel:
    Double click on my computer.
    Double click on control panel.
    Double click on network. p p
    Double click on the tcp/ip (or tcp/ip dial up adapter) listing.
    Click on the DNS configuration tab.
    DNS should be enabled. Host should be any lower case word (i.e. home). Domain should be smartworld.net.
    The DNS numbers are:
    Primary : 216.70.64.1
    Secondary: 216.70.64.2

    8. How do I delete bookmarks from my bookmark list ?

    Here is how to remove a bookmark from your "Bookmarks" menu:

    1. Open the Bookmarks window:

    If you're using Netscape Navigator 2.x, select "Go To Bookmarks" from the "Bookmarks" menu.

    If you're using Netscape Navigator 3.x, select "Bookmarks" from the Window menu.

    If you're using Netscape Communicator, select "Bookmarks" from the Communicator menu then select "Edit Bookmarks" from the submenu.

    If you're using Netscape Communicator on Macintosh, select "Bookmarks" from the menu just to the right of the bookmarks menu.

    2. In the Bookmarks window which the above step displays, select the bookmark you want to delete. Select it by single-clicking (don't double-click) on it. This will hi-light it. (If you click twice on the bookmark instead, you will visit the page which is bookmarked.) Remember that you should be clicking on the bookmark in the "Bookmarks" window, not under the "Bookmarks" menu.

    3. Select "Delete" or "Clear" from the Edit menu. This will remove the bookmark. If you deleted the wrong bookmark, you can select "Undo" from the Edit menu to restore it. Otherwise, close the Bookmarks window and the deleted bookmark will have been removed from your Bookmarks menu.

    9. How can I clear the "Location" or "Netsite" pulldown menu in Netscape ?

    You can go to a specific web page in Netscape Navigator and Netscape Communicator by typing its location (its Universal Resource Locator, or "URL") into the "Location" or "Netsite" field at the top of the window. On Windows systems, the most recent locations you entered this way will then be remembered so you can later click on the arrow at the right end of the field and select them from a list. You may occasionally want to clear out this list. Here's how to do it.
    Make sure that you quit from Navigator or Communicator before you make any of the changes below. You should not have Netscape running while you edit any files in the Netscape directory.

    For Netscape Navigator or Communicator on Windows 3.1 or 3.11: Use the Windows "Notepad" utility program to open the "NETSCAPE.INI" file, which is probably either in your "C:\WINDOWS" directory or in the directory where you installed the Netscape software. In this file you will find a section titled "[URL History]", followed by lines which begin with "URL_1=", "URL_2=", and so forth. Delete all of the text after the equals sign for each one of these lines, then save the file and start Netscape Navigator again.

    For Netscape Communicator 4.x or Navigator 4.x on Windows 95 or Windows NT:

    The information in the Location pulldown menu is stored in a file named "prefs.js" on your computer. This file should be in a subdirectory under the directory where Netscape Communicator is installed on your computer; for example, it might be located at "C:\Program Files\Netscape\Users\yourname\prefs.js". Find this file on your hard disk, and open it as a text file. You'll see several lines in that file which look something like this:

    user_pref("browser.url_history.URL_1", "http://help.netscape.com/"); user_pref("browser.url_history.URL_2", "http://altavista.digital.com/"); user_pref("browser.url_history.URL_3", "http://www.unitedmedia.com/comics/dilbert/"); user_pref("browser.url_history.URL_4", "http://www.midwinter.com/lurk/lurker.html");

    These lines (only the ones which say "browser.url_history" in them) define what shows up in the Location pulldown menu. Delete all of these lines (but not any other lines in the file), then save your changes and start Communicator. The Location menu should now be empty.

    For Netscape Navigator 2.x and 3.x on Windows 95 or Windows NT 4.0:
    This involves editing the Windows Registry, which can potentially harm your system if you edit or delete the wrong entries. Make sure you have current backups of your system before you try this.

    Select Run from the Start menu, and enter "regedit.exe" (on Windows 95) or "regedt32.exe" (on Windows NT 4.0), then press Return. When the registry editor appears, go down through this hierarchy:

    HKEY_CURRENT_USER
    Software
    Netscape
    Navigator
    URL History

    Clear each entry listed under "URL History" by double-clicking in the Name column of a line, deleting whatever appears in the Value data field of the dialog box, and clicking "OK". Repeat for each line. When you're done, quit from the registry editor and start your Netscape software again.

    10. How can I turn images off so my pages will load faster ?

    Most of your time browsing the web is probably taken up by having to wait for graphic images to appear on the web pages. Often the graphics are for aesthetics only.If you can live without them, you can tell Netscape Navigator not to load images unless you specifically want it to, and this will speed up your web browsing experience significantly (especially if you're connected to the Internet by a modem and a phone line).

    To tell Netscape Navigator (2.x, and 3.x) not to automatically load images:

    1.Under the Options menu, you should see an item named "Auto Load Images" with a check mark beside it. Uncheck "Auto Load Images" by clicking on it.

    To tell Netscape Communicator (4.x) not to automatically load images:

    1.Select "Preferences" from the "Edit" menu.

    2.Click on "Advanced" in the list on the left-hand side of the dialog.

    3.Uncheck the box beside "Automatically Load Images" (on Windows)

    4.Click the OK button on the bottom.

    Now, graphics on web pages will show up as a small icon. If you ever want to display all of the graphics on a particular web page, click the "Images" button at the top of your browser window. You can also click on any image icon to display just that one image. If you want to turn automatic image loading back on for all pages, just put the check mark back in by "Auto Load Images".

    11. How do I prevent access to "adult" sites from my computer?

    One of the best ways to prevent your children from accessing sites that are of adult nature is to download one of the many programs specifically designed to do this. One, Net Nanny, it is avalible at http://www.netnanny.com/Another, Cyber Sitter, is avaible for download at http://www.cybersitter.com/

    12. Why can't I connect at 56K using my X.2 or K-Flex modem ?

    At present, some of our sites are both X.2 and K-Flex compatible. If you connect to a modem that does not match the standard your modem uses, you will connect at 33.6 or below. Please check http://www.freewwweb.com/numbers/axsmain.html for your access numbers or e-mail support@freewwweb.com .

    13. Why do I keep getting disconnected while using my 56K modem ?

    We have had some complaints about users getting disconnected after a short time while using their X2 modem. We have spoken to U.S.R about this and they have given us an Ini string that seems to correct the problem. Here are the instructions for entering the new string:
    1. Double click on the My computer icon
    2. Double click on the Dial Up Networking icon
    3. Right click once on the Freewwweb icon
    4. Click on Properties
    5. Click on the configure button at the bottom of the window
    6. Click on the Connection tab
    7. Click on the Advanced button at the bottom of the window
    8. Then in the line marked: Extra Settings type in this exactly as it appears here:

    &f1&k0&i0s33=32s15=128s27=64

    14.How do I configure my dialer to dial my area code without the 1?

    When you run the account setup wizard it asks you for two phone numbers, yours and ours.
    The program checks to see if the area codes are different. If they are, it will dial the call as long distance. (ex: 1-203-999-9999)
    If the area codes are the same, it will only dial seven digits. At this point you may think you can't win but you can .
    To trick the dialer into dialing the area code without the one:

    1.Double click on the freewwweb dialer.
    2.Click on dialing properties.
    3.Put a check mark in front of "Disable Call Waiting".
    4.Enter the area code of your local access number in the field "to disable it dial".
    5.Click on the OK at the bottom of the window.
    6.The correct 10 digit phone number should appear in the number to dial field.

    The same directions apply for those of you who live in an area code different from that of our pop site. Most of you need to dial as a local call with 10 digits. When You enter your phone number during the account setup, use the area code of your local access number (thereby telling the program the call is local) then follow the directions above.

    15.How do I permanently change the phone number and login name that I use to connect?

    **To change your login name, just click on your dialer and type over the existing login name.
    As soon as you sucessfully connect, this will become your default login name.
    DO NOT change your login name by re-running the account setup wizard, as this will incorrectly modify your e-mail address.

    **To change the phone number that you use to connect, do the following steps:

    For Windows 95 (from the desktop)

    1. Double click "my computer"
    2. Double click "dial up networking"
    3. Right click on Freewwweb or Netracer
    4. Left click on "properties"
    5. Change the phone number.
    6. Click o.k. at the bottom.

    For Macintosh

    1. Click and hold mouse button on Apple icon (on upper left).
    2. While still holding mouse button, select control panels.
    3. While still holding mouse button, select free PPP.
    4. In the phone # field, enter new phone number.
    5. Close window and select save configuration.

    16.Can I install the software more than once?

    Yes, you may have multiple accounts to accomodate multiple users.

    17.I am still using version 2.02 Netscape where can I get your newest version?

    The new Freewwweb software can be found--here-- .This includes netscape version 3.0.
    Note:When running the account setup wizard be sure and check the "create an existing account"option

    18.How do I get my "connect to" box to pop up when I start Netscape?

    1.In windows 95 click start
    2.Go to settings
    3.Control pannel
    4.Click Internet
    5.Click the connection tab
    6.Put a check in the box marked Connect to the Internet as needed
    7.Then select your connection from the drop down menu box.
    8.Click ok and close any open windows
    9.Double click on Netscape, your dial should also pop up.

    19. How can I change my password?

    Please contact Customer Service at (918)610-2792.

    20. What is V.90 and how does it work?

    V.90 is the new industry modem standard that gives you the capability of 56K speed by standardizing X2 and K-Flex technologies. Click here for more information. 

    21. How do I report receipt of unsolicited commercial e-mail (SPAM)?

    Please forward the message with all of the original headers to abuse@freewwweb.com . It is strictly against our acceptable usage policy to send unsolicited bulk commercial e-mail. 

    22. How do I disable the AOL Instant Messenger automatic pop-up Sign On screen?

    To disable the automatic pop-up sign on screen, click on "setup" at the sign on prompt. There are two tabs to choose from (general and connection). Click on the "general" tab. Remove the check mark from the box marked "Start Netscape AIM when Windows starts". Click O.K.. 

    23. How can I access the "NEWS" groups?

    • 1.Start Netscape by selecting (doubleclick) your freewwweb icon.
    • 2.Select "Communicator" at the top of the Title Bar.
    • 3.Select "Messenger" (This will bring up Mail and Newsgroups)
    • 4.Select the "News" folder.
    • 5.You will be Prompted for your username.
    • 6.Key in your e-mail address. i.e: username@domain.com (ex: fuji@freewwweb.com)
    • 7.Now key in your password.
      **You may now use your Newsgroup Services. 

    24. When accessing my "NEWS" groups, I am prompted for a username what should I use?

    • Your username is your email address (i.e. XXXX@domain.com).
    • Use your network and email password.

    25. To Setup "NEWS" groups so that your password is stored automatically, follow the procedure below:

    • 1.In Netscape Communicator Click on "Edit" at the top of the Title Bar.
    • 2.Select "Preferences" (This will bring up your Preferences page)
    • 3.Click on the "Mail and Newsgroup Services" arrow to access your Newsgroup information
    • 4.Click on "Newsgroup Services" and then Select "news.smartworld.net"
    • 5.Click on "Set as Default" (This will set "news.smartworld.net" as your default newsgroup next time you login)
    • 6.Click on "Edit" under Newsgroup Services (This will allow you to configure your password settings)
    • 7.Click on "Only ask me for my username and password when necessary."
    • 8.Click on "ok"
    • 9.Click on "ok" for "Preferences"
      **You may now use your Newsgroup Services.